Returns & Exchanges
At Fièra Cosmetics, we stand behind the quality of our products and offer a 60-day money-back guarantee to ensure your absolute satisfaction. If you are not completely happy with your purchase, we make the return process simple and transparent.
Initiate Your Return
Contact our dedicated customer support team via email or our online portal within 60 days of your purchase date to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items you wish to return in their original packaging, ensuring the RMA number is clearly written on the outside of the box or included on a slip inside.
Ship Items Back
Send your package to our processing facility using a trackable shipping method of your choice to ensure it arrives safely at our warehouse.
Receive Your Refund
Once our team inspects your return, we will issue a full refund to your original payment method within 7 to 10 business days, excluding shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing